Choosing a snow removal company means trusting someone to help keep your property accessible through a Tahoe winter. At Catch My Drift Snow Removal, we want you to understand how your service works, what your package includes, and how we keep you informed when the snow starts falling.
Here’s what you can expect when you sign up with us.
A plan for your property before the snow arrives
Every property is different. Your driveway layout, snow storage areas, parked vehicles, and access needs all help determine how we approach your service.
Your selected package or custom quote outlines the areas we’ll clear. Depending on your agreement, that may include driveway clearing, walkways, stairs, or other designated areas.
If your property has delicate surfaces, drainage features, or specific accessibility needs, please let us know before the season begins so we can discuss an appropriate plan.
Seasonal service when qualifying snow arrives
Our regular seasonal service runs from November 15 through April 15, with service beginning earlier if the first qualifying snowfall arrives before November 15.
Our standard residential service trigger is four inches of accumulated snow. Once qualifying snowfall arrives, we begin working through our routes. Individual commercial or custom agreements may have different service requirements.
A seasonal package means your property is included on our service route for qualifying storms throughout the season, according to your agreement.
An organized route through each storm
We plan our routes around the properties we serve so our crews can move efficiently through each neighborhood.
Arrival times can vary with snowfall intensity, road conditions, equipment needs, and the amount of snow at each property. During an ongoing storm, snow may continue accumulating after we’ve cleared an area.
Our focus is on working through the route carefully and keeping customers informed as service progresses.
Text updates and live tracking
You shouldn’t have to spend the whole day wondering whether your snow removal crew is coming.
Our notification system provides a text approximately 20 minutes before arrival, followed by a completion notification after service. Live mobile tracking also helps you follow our progress.
Please make sure we have the correct mobile number and your permission to text you so you can receive these updates.
Driveway clearing and shoveling that work together
Our equipment operators handle driveway clearing, while our shovel crew follows for properties with contracted hand-clearing services.
These crews may arrive at different times. If your driveway has been cleared and your walkway or steps are still waiting, that portion may be scheduled with the following shovel crew.
Your agreement determines which areas are included. If you need help with an additional area, reach out to ask about availability and pricing.
Accessibility matters
For some customers, snow removal is about getting to work or coming home after a trip. For others, it means being able to use a ramp, reach the front door, or move through the property more easily.
If you rely on a particular entrance or access route, tell us during the quoting process. We can discuss including those areas in your service plan so the scope reflects how you use your home.
A few ways to help service go smoothly
Please keep designated clearing areas free of vehicles and loose items whenever possible. Let us know about obstacles that could become hidden beneath the snow, and keep us updated if access instructions or contact information change.
Clear communication before a storm helps us take better care of your property during one.
Local service with people you can reach
We’re a local, family-run business, and we care about the homes and neighborhoods we serve. We want you to feel comfortable asking questions and understand exactly what you’ve signed up for.
Ready to get your property on the route? Explore our seasonal packages or contact Catch My Drift for a custom quote. We’ll help you choose a service plan that fits your property.